Minimum amount of £45 per order

Returns Policy

Real Veal Return Policy

Information about credit requests and returns

WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:

  • Should you choose to return any product, we request you call us immediately to discuss
  • If a product is short on delivery, a credit or refund will be issued
  • If a product is damaged, a credit or refund will be issued

OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED

An item may be returned after time of delivery only if it meets the following important food safety guidelines. All returns and credit requests must be made within these time frames:

Time of Delivery

Produce & Perishables: 24 hours

Frozen items: 7 days

Temperature

Chilled items being returned must be stored at between 0º C and 5º C and frozen items must be stored appropriately at -18ºC or below.

Packaging

Products are returnable for full credit only when they are in the original package, free of markings or damage, and within 24 hours.

Produce and Perishables

Please inspect all fresh meat products thoroughly at time of delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain–of–product control quality issues, produce, dairy, fresh meat and poultry products are not returnable except within 24 hours of receipt of these goods.

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